Frequently Asked Questions
Everything you need to know about your Nour Hammour shopping experience.
How can I ensure I select the correct size?
Each product page features a detailed size guide. As our leather garments often have a tailored fit, we recommend comparing your measurements to our guide or contacting our concierge for personalized sizing advice.
What is your international shipping policy?
We offer worldwide shipping via premium carriers. Delivery times typically range from 3 to 7 business days depending on your location. Please note that customs duties and taxes are calculated at checkout for most destinations.
How do I care for my Nour Hammour leather piece?
To maintain the longevity of your garment, avoid prolonged exposure to direct sunlight or moisture. We recommend professional leather cleaning only and storing your piece on a padded hanger in a cool, dry place.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the item is in its original condition with all tags attached. Please visit our returns portal to initiate a request and receive a pre-paid shipping label.
Are your leather products ethically sourced?
Yes, we are committed to responsible craftsmanship. We source our high-quality skins from certified tanneries that adhere to strict environmental and ethical standards, ensuring every piece is produced with integrity.
Can I request a custom-made or bespoke garment?
We pride ourselves on our atelier heritage. For inquiries regarding custom sizing or bespoke design modifications, please contact our private client team at [email protected].